Refund policy

Last updated 2026-11-15

We want you to be happy with what you paid for. This is how refunds work for purchases on onlythewords.com.

Credit packs

If the tool did not work for you, email hello@onlythewords.com within 7 days of purchase with your payment reference and we refund the pack in full. An edit that fails never uses a credit. If we discontinue the service, we refund the credits you have not used.

Monthly plans

You can cancel at any time from your account. Cancelling stops the next renewal; the plan stays active to the end of the month you have paid for. If the plan did not work for you, email us within 7 days of your first payment and we refund it in full. A renewal is refunded if you write within 7 days of the charge and have not used any of that month's edits. Otherwise we do not refund part of a month.

How refunds are paid

Refunds go back to the original payment method through Dodo Payments and usually appear within 5–10 business days depending on your bank.

Chargebacks

Please write to us first: we are faster than a dispute and we do not argue over small amounts.